Healthcare Advocacy Services

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Healthcare Advocacy Services

XAS Healthcare Advocacy Program provides patients with assistance in obtaining high-quality health care. Healthcare advocates are counselors of the patients and provide health advocacy to patients in all stages of their health continuum. A healthcare advocate is a designated clinical consultant who organizes a wide variety of health care-related support and educational services to maintain, improve, and manage the health of a patient. Clinical healthcare advocates are generally practitioners that have had some experience in the healthcare field or a specialty.

Healthcare advocates can help patients who are suffering from a certain health condition.Healthcare advocacy involves assisting patients in navigating the healthcare system to address any health care needs. This service helps patients with learning about their health benefits, programs, and resources. Healthcare advocacy can prevent illness or adverse outcome for a patient by identifying health risks early. Experienced healthcare advocates can effectively help a patient manage his or her healthcare by removing obstacles, providing timely access to care, delivering personalized care and promoting safe, quality outcomes.

XAS has years of experience dealing with health issues including coordinating services with doctors, specialists, hospitals, insurance companies, ancillary providers, and other health clinicians.

Healthcare advocacy encompasses direct service to the individual or family as well as activities that promote health and access to healthcare in communities and the larger public. healthcare advocates support and promote the rights of the patient in the health care arena, help build capacity to improve community health and enhance health policy initiatives focused on available, safe and quality care.

Healthcare advocates are suited best to address challenges of patient-centered care in our complex healthcare system. Patient-centered care is defined as health care that establishes a partnership among practitioners, patients, and their families (when appropriate) to ensure that decisions respect patients’ wants, needs, and preferences and that patients have the education and support they need to make decisions and participate in their own care.

Patient-centered care is also one of the overreaching goals of healthcare advocacy, in addition to safer medical systems, and greater patient involvement in healthcare delivery and design.  Healthcare advocates can work in direct patient care environments, including hospitals, community health centers, long term care facilities or patient services programs of non-profit organizations. They collaborate with other healthcare providers to mediate conflict and facilitate positive change, and as educators and health information specialists. Healthcare advocates work to empower others.

In the policy arenas health advocates work for positive change in the healthcare system, improved access to quality care, protection and enhancement of patient’s rights from positions in government agencies, grassroots and national health policy organizations and the media. Healthcare advocates work is focused on communities, policies or the system as a whole.

Healthcare Advocacy Services (Patients)

Assist

  • Appeals
  • Denials
  • Insurance Issues
  • Prescription Plan
  • Referrals

Collaborate

  • Ancillary Providers
  • Doctor or Specialist
  • Family or Loved Ones Negotiate
  • Level of Care
  • Out of Network Charges

Co-Manage

  • Acute mental health, physical health, and human services care issues
  • Chronic Conditions
  • Co-Morbid Issues
  • Complex Catastrophic Issues

Coordinate

  • Ancillary Provider
  • Discharge from Facility
  • Doctors or Specialists
  • Family or Loved Ones
  • Hospital or Facility
  • Second Opinions

Educate

  • Community Resources
  • Disease Process
  • Employer Resources
  • Insurance Terms
  • Plan Benefits
  • Preventive Health
  • Procedure/Surgery
  • Test, Treatment and Drugs Review

Identify

  • Healthcare Resources
  • Healthcare Quality Issues
  • Special Benefits/Programs

Provide

  • Ancillary Services
  • Communication Tools
  • Doctors and Hospitals
  • Facilities
  • Research on Condition/Diagnosis